So I finally have some time to write about the horrid experience I had with Microsoft and Lenovo.
How It Started…
I have Nvidia Geforce graphics card built into my laptop. Whenever Nvidia has a new driver update, it usually messes up my monitor display. I’ve learned to ignore it.
At 10 am on Tuesday morning, my Lenovo Y5010P machine booted up with a black screen. The mouse icon was there, and moves around, but that’s about it. I try all the fixes suggested by Google-sphere, but to no avail.
I go on Microsoft Chat. First guy I talk to goes through a bunch of steps with me, nothing worked. Final suggestion was to re-install Windows. Fine
What the guy failed to tell me was that because I got a free upgrade to Windows 10 from Windows 8.1, I would most likely lose validity of my OS upon reinstall; he had me download the OS from their website.
Essentially, I was reinstalling a new retail version of Windows 10.
The Shit Storm
Four hours later, my machine is back up and running. I needed to catch up with my work day. I go to reinstall all my work software. Turns out my Windows OS is no longer activated. I couldn’t use certain administrative functions. Um. What?
I call Microsoft, I’m told that I now have a new retail copy of Windows 10 installed on my machine.
I explain my situation to the guy, he says no problem; just give him the product key of my original Windows 8.1 and he can generate a Windows 10 product key for me.
I don’t have my original product key.
Guy tells me it’s on a sticker on the bottom of my laptop. Yah. Not there.
I’m told to call Lenovo.
Lenovo customer service can’t help me, passes me to tech support. Tech Support guy told me he’ll send me a recovery disk (who still uses these?) of Windows 8.1 and I can generate a product key from that–for a cost of $70 USD.
Why am I paying any money for something I already owned?
I yelled at the Tech Support guy. I’m extremely pissed at this point. I have never yelled at a random person on the phone before, but now I’m yelling. I told the guy why I would possibly pay money for something I already had.
He just went on to tell me I should choose one of the 4 options of payment.
I told him I’m going to call Microsoft back to get them to do something for me. He actually laughed at me and says they won’t do a thing for me. I hung up on him.
I called Microsoft back, 2 different times.
Long Story Short
I got my Windows activated, but it was 3 calls later. It was the most frustrated I’ve ever been for a while. I go through to reinstall my work software on the newly activated Windows 10; only to find that the first guy who advised me to install had given me a Windows 10 Home version…. meaning I could not use SQL Server (you need Pro).
I had been using SQL Server on my machine before Windows crapped out… and now I’m looking at paying either $100 for Windows Pro or go through another 8 hour phone fiasco with Windows.
I’m ashamed to say that I paid. $100 dollars is worth avoiding 8 hours of tearing out my hair, yelling at people over the phone.
Thanks for reading the bitch fest. I hear many people tell me to just switch to Linux or Mac… but the reality is, Microsoft has a monopoly over enterprise software. If this was a computer for personal use, I’d switch in a second (I had Linux for 3 years on my old laptop), but this laptop is for work, where I need to run certain software that’s only available in Windows.
And yah, why not dual boot, why not get a Mac and use bootcamp or parallels; because in the end, doing all that is still a hassle.
It’s amazing that in this day and age (is this a common phrase for old 30 year old ladies to use now??), we’re still putting up with so much shitty user experience with technology.
Or maybe, our expectations were too high in the first place.